Drew Madden has quickly emerged as one of the leading figures in the U.S. healthcare industry. As the CEO and founder of Evergreen Healthcare Partners, Madden is now in charge of a paradigm-shifting company that seeks to advocate on behalf of patients and turn the U.S. healthcare system into something befitting the richest and most powerful nation that the world has ever seen.
But Madden is aware that America has a long way to go to get its healthcare system up to speed with even second-tier developed nations. One of the problems that Madden identifies with the U.S. system is its poor service provision to patients. Madden points out that it is now possible to get the most detailed information about things ranging from local entertainment venues to restaurants. If someone wants to find a good Chinese restaurant, all they have to do is hit the internet and start using review sites. Soon, they can make a highly informed decision based on menu selection, customer reviews, price and a whole host of other criteria. This has led to higher levels of customer satisfaction and a more competitive market that delivers what the customer really wants.
But Madden says that while the average American can be super-informed on where the best burrito in town might be located, if they want to find the best open-heart surgeon, they will be in for a real gamble. That is because the U.S. healthcare system as a whole has done a woefully inadequate job of creating systems that allow patients to make informed decisions on their own healthcare.
Drew Madden cites a real-world example where a back surgery at one location within a certain city cost about $30,000. At a different location within the same town, the same exact operation cost $75,000. That, says Madden, is smoking-gun proof of a seriously inefficient market in which participants are essentially flying blind. He says that one of the goals of his company is to begin creating applications and websites that will allow patients to make more informed decisions, eliminating huge disparities in the cost of treatments from one side of town to the other.